Legal
LaxBench slot purchases are generally non-refundable. When you purchase a team slot and create a season, a permanent license for that season's data is granted immediately. This license cannot be revoked, which is why the purchase cannot be undone.
This policy applies to all purchases made through LaxBench. Payments are processed by Stripe on behalf of Reynolds Interactive, LLC. We believe in being transparent about this upfront — the pricing model is designed to be straightforward with no recurring charges, subscriptions, or off-season fees, which means we cannot offer refunds in the way a subscription service might.
A team slot is consumed the moment you create a team season — for example, "Varsity Boys 2026." Once consumed, the slot is non-refundable regardless of whether you continue to use LaxBench, archive the season, or close your account.
If you purchased slots but have not yet created a season, contact us within 7 days of purchase at [email protected] with your order details and we will review your request on a case-by-case basis.
Archiving or deleting a season does not return the slot. This is by design — your historical data remains permanently accessible, and the license you received is permanent.
The Player Portal unlimited annual subscription is non-refundable once activated. The subscription is valid for one calendar year from the date of purchase and does not auto-renew. If you choose not to renew at expiration, your account reverts to the standard per-slot model.
If you encounter a technical issue preventing you from using your subscription, contact us at [email protected] and we will work to resolve it.
We will issue a full refund in the following circumstances:
Duplicate charge: You were charged more than once for the same purchase due to a technical error.
Unauthorized charge: A purchase was made on your account without your authorization.
Service failure: A critical platform failure prevented you from using the features you paid for and we were unable to resolve it within a reasonable timeframe.
In all cases, contact us within 30 days of the charge at [email protected] with your order ID and a description of the issue.
If you believe a charge is incorrect, please contact us first at [email protected]. We respond within 2 business days and can typically resolve billing issues faster than a chargeback dispute. Initiating a chargeback without first contacting us may result in account suspension while the dispute is investigated.
We take billing integrity seriously. If an error was made on our part, we will correct it promptly — no chargeback required.
Billing questions or refund requests: